Processing Time : All orders will be shipped within 72 hours the next business day. If you have a Wedding or Event , please email us to see if we can accommodate an earlier shipping date.

Order Issues: Please contact us within 5 days of receiving your order if there are any issues. 

• Returns

  As all of our pieces are natural and handmade to order, all sales are considered final and we are unable to accept returns. However, we understand that accidents can happen. Reasons that you may be eligible for a replacement include (1) the wrong item was delivered, (2) the item arrived damaged, or (3) if the package was lost. 

  We carefully package each arrangement with care. If product is damage due to shipping, please contact us at support@pampasdesign.com with the following pictures to provide replacement: (1) picture of shipping box (2) picture of shipping label (3) picture of inside the box to show packaging (4) picture of damaged product. This is required for insurance purposes. 

Shipping Questions:

Which shipping carriers do you use?

• We currently use USPS Priority Mail

How can I communicate delivery instructions to the carrier?

 USPS: 

The main eligibility condition is a barcode. Your mail piece must bear a USPS Tracking® barcode or an Extra Service barcode so that you can check online and confirm eligibility. Here’s how to do it on USPS.com or the USPS Tracking page: 

1. Enter the tracking number from the Shipping Label or Receipt into the field labeled "Tracking Number" and click on "Search."
2. The most recent tracking status of your item should appear.
3. If your shipment is eligible for USPS Delivery Instructions service, the words "Delivery Instructions" will be displayed on the right side of the screen under "Available Actions."