Processing Time : All orders will be shipped within 72 hours the next business day. If you have a Wedding or Event , please email us to see if we can accommodate an earlier shipping date.

Order Issues: Please contact us within 5 days of receiving your order if there are any issues. 

• Hassle-Free Returns and Exchanges

  We accept returns. Please contact us by email at support@pampasdesign.com within 5 days of delivery and ship items back to us with 7 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping Questions:

Which shipping carriers do you use?

• We currently use USPS Priority Mail

How can I communicate delivery instructions to the carrier?

 USPS: 

The main eligibility condition is a barcode. Your mail piece must bear a USPS Tracking® barcode or an Extra Service barcode so that you can check online and confirm eligibility. Here’s how to do it on USPS.com or the USPS Tracking page: 

1. Enter the tracking number from the Shipping Label or Receipt into the field labeled "Tracking Number" and click on "Search."
2. The most recent tracking status of your item should appear.
3. If your shipment is eligible for USPS Delivery Instructions service, the words "Delivery Instructions" will be displayed on the right side of the screen under "Available Actions."